Modify Order

Sales > Orders > View Order > Details Tab

The order data panel lets you modify the order status, view (or change) the customer’s order note, order items as well as quantities.

Edit Order Details section:

Here You able to edit the following

E-Mail: edit the customer's Email

Telephone: edit the customer's contact telephone

Shipping Method: Select the Shipping Method installed in your store.

Order Status: click to change. To create new Order Status see this chapter.

Products in the order: You can remove the product by selecting the desired button opposite the product. Also you can manually change Quantity, Unit Price, Shipping cost & Tax rate.

To add products to the order search with Add Product(s) field. A list of products will appear. Select the product you wish to add then input quantity, options if available and click Add button.

Note

Save button will save all your manual changes otherwise Save & Recalculate button will ignore your manual values and calculate all total cost based on total rules (the tax total based on the customers shipping address).
Here you can also add additional total for order items. When adding totals to orders important to remember that you can add only enabled totals. See order totals list in the Admin-Extensions-Order Totals

Warning

Every time your edit anything in the order manual review is required! Order edit within your AbanteCart will not automatically send the changes to your payment gateway!

Refunding Orders

If your Payment extension allow refund within AbanteCart on Order edit page will appear Payment Details Tab

You have the ability to initiate a refund action from within your payment processors dashboard, but some advanced Payment extension allows you to refund/capture directly from within your AbanteCart Order edit page.
You can also issue a credit to your customer if you wish, read more about transactions